RideGuru Newsroom

While there are many benefits to rideshares, namely quick and affordable transportation options, there are some safety issues that have been made more prevalent with the popularity of rideshare vehicles.

In a 2019 news story by National Public Radio, a new report showed that Uber received almost 6,000 assault claims over the prior two years. As a rideshare passenger, there are some critical steps you can take to keep yourself safe, specifically when it comes to sexual assault. Take a look at the below infographic put together by Cutter Law to familiarize yourself with some key safety steps to help …

Have you had an Uber driver who you really enjoyed? Do you wish you could be paired with a certain driver whenever they are online? Luckily, Uber has heard our feedback and, in part due to Covid, they have released a “Favorite Driver” feature!

Uber’s Favorite Driver feature allows riders to select specific drivers whom they would like to be matched with when scheduling Uber rides for the future. Currently, Favorite Driver is only available for scheduled rides that are scheduled at least 30 minutes in advance.

To add drivers to your Favorite Driver list you can simply tap the …

Lyft has reinstated their shared rides option after previously cancelling the service due to the Covid-19 Pandemic. In an effort to help communities to get moving again and to provide more opportunities for drivers to earn more, Lyft has revamped and launched a brand new shared ride experience in Philadelphia, Chicago, and Denver, with plans to expand to additional markets soon. According to Lyft, their new shared rides experience is “more efficient, reliable and enjoyable for both riders and drivers.”

With the Covid-19 pandemic still in effect and the Delta Variable picking up speed, Lyft has implemented some mandatory safety …

The Uber platform lets both riders and drivers cancel rides for any reason, however, in some instances a “Cancellation Fee” may occur. Sometimes, the rider may even be charged a fee if the driver is the one who cancels! This can cause some confusion and frustration when riders feel they were treated unfairly. Here is every instance in which you will be charged a cancellation fee and how to fight a fee if you feel you were wrongly charged.

Shared Rides Cancellation Policy

If you cancel more than 1 minute after your POOL request has been accepted OR if your …

If you need emergency assistance during your Lyft ride, you can now easily request help discreetly from the Lyft app. In partnership with ADT, Lyft has enabled a new safety feature that allows riders and drivers to quickly get help if they ever feel they are in an unsafe situation.

Request Help as a Rider

Lyft riders can request help discreetly by tapping ‘Alert 911 silently’ in the Lyft app. You have 10 seconds to cancel the request, after the 10 second period a member of the ADT team will contact law enforcement and share your location details. You will …